✦ AONE EVENTS ✦
Cancellation & Refund Policy
We understand that event plans may change. This policy explains the cancellation, postponement and refund terms applicable to bookings made with AONE EVENTS.
1. Cancellation by the Client
All cancellation requests must be submitted in writing by email or written letter.
The applicable refund will be calculated according to the date on which the written cancellation request is received.
More Than 30 Days Before the Event
75% Refund
75% of the advance paid will be refundable. The remaining 25% will be retained toward administrative and booking costs.
15–30 Days Before the Event
50% Refund
50% of the advance paid will be refundable.
3–14 Days Before the Event
25% Refund
25% of the advance paid will be refundable.
Less Than 3 Days or No-Show
No Refund
No refund will be provided for cancellations received less than three days before the event or where the client fails to attend or proceed.
2. Non-Refundable Third-Party Costs
Payments already made to venues, vendors, artists, decorators, photographers or other service providers on the client’s behalf may be non-refundable.
These unrecoverable third-party costs will be deducted from any refund otherwise payable under the cancellation slabs above.
Examples include venue booking amounts, celebrity advances, customised materials and non-refundable vendor deposits.
3. Event Postponement
One postponement may be accommodated without an administrative charge when requested at least 15 days before the original event date.
The revised date is subject to venue, vendor and artist availability. Amounts already paid will be carried forward to the new date.
Additional costs caused by the date change, including revised vendor prices, must be paid by the client.
Postponement requests made within 15 days of the event may be treated as cancellations unless AONE EVENTS agrees otherwise in writing.
4. Cancellation by AONE EVENTS
If AONE EVENTS is unable to provide the agreed services for reasons within our reasonable control, the client will receive a 100% refund of amounts paid for the undelivered services.
The eligible refund will be processed within 15 working days. This provision does not apply to Force Majeure circumstances.
5. Force Majeure
Force Majeure includes circumstances beyond either party’s reasonable control, such as natural disasters, severe weather, government restrictions, strikes, pandemics, civil disturbances or similar emergencies.
Where an event cannot proceed because of Force Majeure, the client may choose:
✓ Rescheduling to a mutually agreed date, with eligible payments carried forward; or
✓ A refund of amounts paid after deducting third-party costs that cannot be recovered.
6. Customised and Used Services
Charges for services already delivered are non-refundable.
Customised items produced specifically for the event, including printed materials, personalised décor and custom installations, may also be non-refundable.
7. Refund Processing Time
Eligible refunds will be processed within 15 working days after receiving and approving the written cancellation request.
The time required for the refunded amount to appear may depend on the client’s bank or payment provider.
8. Refund Method
Refunds will normally be made through the original payment method or to a verified bank account belonging to the client.
AONE EVENTS may request bank details or identity confirmation before processing a refund.
9. How to Submit a Request
All cancellation, postponement and refund requests must include:
✓ Client’s full name
✓ Event date and venue
✓ Booking or proposal number
✓ Reason for the request
✓ Payment details or proof of payment
Verbal requests will not be considered valid until confirmed in writing.
Cancellation or Refund Support
Email: info@aoneeventss.com
Phone: +91 93589 18046
Plot No. 252, Behind Shree Ram Palace,
Durga Colony, Gokalgarh, Rewari, Haryana – 123401
SUBMIT A REQUEST →